Privacy Policy
Last Updated: 13/03/2026
Subsidy Eligibility Status (“we,” “us,” or “our”) operates as a licensed verification and informational portal. This website is a privately owned administrative resource operated by Empathy Healthcare Solutions. We are not a government agency, HealthCare.gov, or the federal Medicare program.
Our administrative status review and consultation services are provided at no cost to you. We are committed to safeguarding your information in accordance with applicable privacy and security standards, including those established under 45 CFR §155.260 and other applicable federal and state regulations.
1. Scope of This Policy
This Privacy Policy describes how we collect, use, protect, and disclose information obtained through this website, associated forms, messaging systems, and related administrative communications.
This policy applies to information collected:
Through this website and affiliated intake forms
Through SMS, MMS, email, phone, and secure portal communications
Through server-side and browser-based technical systems used for verification and security
2. Information We Collect
We collect information only as reasonably necessary to process status verification requests and related administrative services.
Information You May Provide
Identity Data: Name and date-of-record used for administrative verification
Contact Data: Phone number, email address, and mailing address for notifications and responses
Household Indicators: Non-sensitive, estimated household markers used solely to assess regional benefit or subsidy availability
Communication Preferences: Opt-in and opt-out indicators for calls, texts, and emails
Technical & System Data
Hashed Identifiers: Encrypted or hashed technical identifiers transmitted via secure, server-side systems (including Conversions API) to protect account integrity and prevent fraud
Device & Interaction Data: Limited technical data used to ensure portal functionality, security, and compliance
We do not intentionally collect highly sensitive personal identifiers such as Social Security numbers through this portal.
3. How We Use Information
Your information is used strictly for the following purposes:
Status Verification: To process and respond to requests related to regional program or benefit availability
Administrative Communication: To respond to inquiries and provide updates via phone, email, or text message
Compliance & Recordkeeping: To satisfy applicable legal, regulatory, and audit requirements, including required record retention
Security & Fraud Prevention: To maintain platform integrity and prevent unauthorized or abusive activity
Communications may include automated systems or prerecorded messages, consistent with your consent preferences.
4. Consent & Communication Preferences
By submitting your information, you authorize us to contact you regarding your request through:
Phone calls (including automated systems)
Text messages (SMS or MMS)
Email communications
Your consent is not a condition of purchase and may be withdrawn at any time.
Revoking Consent
To stop SMS or text messages, reply “STOP” to any message
To update communication preferences or request removal, contact us using the information below
5. Information Sharing & Disclosure
We do not sell or rent your personal information.
We may share information only in the following limited circumstances:
Authorized One-to-One Providers: Licensed advisors, carriers, or administrators directly associated with your request and for whom you have provided consent
Service Providers: Trusted vendors supporting our infrastructure, subject to confidentiality and data protection obligations
Legal & Regulatory Requirements: When disclosure is required by law, court order, or regulatory authority
All disclosures are limited to what is reasonably necessary for the stated purpose.
6. Data Security & Retention
We implement administrative, technical, and physical safeguards designed to protect your information.
Security Measures Include:
Encrypted and hashed data transmission
Server-side processing to reduce browser-level exposure
Controlled access environments and monitoring
Data Retention
Information is retained only for the duration required to:
Complete verification services
Meet legal and regulatory obligations
We follow internal data minimization and “data detox” practices to avoid retaining unnecessary personal information.
7. Your Rights
Depending on your state of residence, you may have the right to:
Request access to your information
Request correction of inaccurate data
Request deletion of information, subject to legal retention requirements
Requests may be submitted using the contact details below.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect regulatory, operational, or legal changes. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated policy.
9. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Website: https://www.subsidyeligibilitystatus.com